FAQ'S

If your questions isn't answered here then please contact me I'd be happy to help.

What's Included?

Our price includes collection and drop off at your home, transport to a suitable walking spot, if your dog is dirty a dry off with a towel. Water will be available during the walk and when we return to the vehicle, with your permission occasional treats will also be provided for your dog. Plus we can put fresh water down and if food is ready prepared we can feed your dog once back home. We will send you photos and updates of your dog having a great time.

Will My Dog Be On A
Lead?

Prior to walking your dog we will ask you to sign a document to either request your dog is to be kept on a lead or is permitted off lead time. If you prefer your dog to be on lead they will be kept on lead at all times within our care.

We may decide to keep your dog on a lead if we feel that their recall is not reliable even if you have given permission for the dog to be off lead.

We note that it is your responsibility to notify us prior to the walk should your dog come into season, in this situation we will keep them on a lead.

Can You Hold Keys For My House?

We are happy to hold keys for your home, which will be securely stored separate from any identifying paperwork.

We only access your home with an arranged appointment.

We are fully DSB checked and very trustworthy.

Will My Dog Be Left Unattended In The Vehicle?

When booking a social walk this is unavoidable, however We plan pick up and drop off routes to ensure dogs spend the minimum amount of time in the vehicle. Air conditioning is provided during warm weather and drinking water is available. We make collection and drop off as quick as possible and always park where we can see the vehicle.

Will you Walk My Dog In All Weather?

As long as we can safely walk your dog we will. To keep your dog safe during hot weather, depending on the temperature, we may carry out shorter walks in the shade or replace walks with home visits and toilet breaks, we will of course notify you prior if this is the case.

During cold and rain we will keep them actively moving so that they don’t get cold..

Will My Dog Be Taken To The Vet If They Injure Themselves?

We will always contact you or your emergency contact so you can decide on a course of action. We will take your dog to your registered vet or a closer one if it is considered a real emergency if we are unable to reach you.

How do payments work at Woofs from the Hart?

New clients are asked to pay in advance to confirm their first booking. After that, regular clients can choose weekly or monthly invoicing—whichever suits their schedule best.

Bank transfer is preferred, PayPal and cash can be arranged if needed.

Weekend and bank holiday bookings must be paid in advance.

Invoices are due within 3 days. Late payments may incur a £5 admin fee after 7 days.

What's your
cancellation policy?

I kindly ask for 24 hours’ notice to cancel or reschedule. Same-day cancellations will be charged in full.